Refunds and Cancellation Policy
Last updated on 13-08-2025 10:49:12
AMALAAN INDIA PRIVATE LIMITED (hereafter referred to as “we”, “our”, or “us”) believes in maintaining transparency and fairness with our customers, and therefore follows a clear and reasonable refund and cancellation policy for Bugflows, our software product.
Cancellation Policy:
Cancellations will be considered only if the request is made within 24 hours of purchase and before activation of the subscription or account setup. Once your subscription is active or services have commenced, cancellations will not be possible for the current billing cycle.
For one-time implementation or onboarding services, cancellations are only allowed prior to the commencement of the service.
Non-Cancellable Services:
- We do not accept cancellation requests for any ongoing or active subscriptions during the billing period.
- Any customized development, consulting, or integration work started upon your request is non-cancellable.
Refund Policy:
If you believe the service delivered is defective, non-functional, or not as described on our website, you must notify our Customer Success team within 7 days of activation.
Our team will investigate your claim, and if the issue is verified and cannot be resolved within a reasonable timeframe, a partial or full refund may be issued at our discretion.
Refunds are not provided for unused subscription periods after cancellation, except where required by law.
Damaged or Faulty Deliverables:
In the case of any deliverables (such as reports, exports, or integrations) that are found to be defective or not meeting agreed specifications, please report the same within 7 days of receipt. Our team will verify and resolve the issue, which may include re-delivery or refund, depending on the case.
Processing Time:
For any approved refunds, please allow 3–5 business days for the amount to be processed and credited to your original payment method.
For all cancellation or refund requests, please contact us at:
📧 [email protected]